Congratulations Steve Tyson

Today at the Craven Community College Foundation’s 9th Annual Community Fabric Awards, Steve Tyson received the 2019 Community Fabric Award for Individual Leadership. Steve has spent countless hours since Hurricane Florence helping families recover, through his leadership with CCDRA and through his knowledge and compassion with each individual in need.

We are grateful for his work on the CCDRA Board of Directors and all he does for our community!

Update to Step Program

From NC DPS on April 16, 2019

North Carolina Extends STEP Program to Repair More Homes Damaged by Hurricane Florence 202 More Families to Return Home Thanks to Partial, Temporary Repairs

More families will soon be able to return home while they work to rebuild from Hurricane Florence thanks to an extension of a program to provide partial housing repairs, Governor Roy Cooper announced today.

The original Sheltering and Temporary Essential Power (STEP) program implemented with funding from the Federal Emergency Management Agency (FEMA) wrapped up in early April with repairs completed on more than 2,100 homes. Using state funds, North Carolina is extending the program to 202 additional single-family homes in 12 counties. The program provides partial repairs at no cost to homeowners so Hurricane Florence survivors can return to and remain in their homes while longer-term repairs continue. 

“People want to be able to live in their own homes while they work to recover from Hurricane Florence,” Gov. Cooper said. “We’ve expanded this program to make it possible for more North Carolina families to get home faster.” 

The original STEP program provided repairs to homes with up to $17,000 in damage. The 202 homes included in the second phase of STEP applied for the original program but had slightly more damage. North Carolina Emergency Management stepped in using state funds to include these additional homes.

Work crews from Baptists on Mission, the North Carolina Conference of the United Methodist Church and four general contracting companies are currently making repairs to the 202 homes in Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Jones, New Hanover, Onslow, Pender and Robeson counties.

Hurricane Florence survivors who still face long-term housing issues are urged to participate in the Disaster Case Management program. The state has contracted with experienced case managers who will work in conjunction with faith-based and volunteer organizations to help meet survivors’ needs.

To connect with a disaster case manager, Hurricane Florence survivors can email or call one of two regional offices listed below:

  • Residents of Anson, Bladen, Brunswick, Chatham, Columbus, Cumberland, Durham, Guilford, Harnett, Hoke, Johnston, Lee, Moore, New Hanover, Orange, Richmond, Robeson, Sampson, Scotland and Union counties should call the Fayetteville office at 910-672-6175
  • Residents of Beaufort, Carteret, Craven, Duplin, Greene, Hyde, Jones, Lenoir, Onslow, Pamlico, Pender, Pitt, Wayne and Wilson counties should call the Jacksonville office at 910-378-4913

There are additional state and federal programs which are either underway or awaiting funding to assist Hurricane Florence survivors. FEMA’s Hazard Mitigation Grant Program helps eligible homeowners and local governments to rebuild, elevate or buy out flooded properties.

North Carolina is waiting for notification from Washington on another major program that will help with Hurricane Florence housing recovery, the federal Community Development Block Grant−Disaster Recovery (CDBG-DR) program, funded by the U.S. Department of Housing and Urban Development. In October 2018, Congress passed legislation appropriating CDBG-DR funds for Florence and several other natural disasters, but North Carolina does not yet know what share of the funds it will receive or the rules for using those funds to help with long-term recovery.

The state Department of Health and Human Services is also assisting hurricane survivors with housing solutions through its Back@Home NC program. The initiative assists families who were not eligible for FEMA assistance to transition to safe and stable housing. To date, more than 200 families have moved to permanent housing through the program. 

Contractor Fraud – What you should know!

Disaster Repair

Most contractors and tree removal companies in North Carolina are good business people, and many local merchants pitch in to help their community recover from a disaster. However, some scammers travel to areas that have been hit by storms and other disasters to take advantage of consumers.    Follow these tips to avoid trouble with home repair after a disaster:

  • Be Safe. Do not attempt to move downed power lines. Call your utility company immediately for assistance.
  • Contact your insurance company. Some insurance companies require an adjuster’s approval before work can be done. Take pictures and videos, if possible, of the damage. Cover holes in your roof or walls with a tarp if you can do so safely to prevent additional damage.
  • Do not pay for work up front. Inspect the work and make sure you are satisfied before you pay. A reasonable down payment may be required for some projects, but don’t pay anything without getting a written contract. Avoid paying with cash; use a check or a credit card instead.
  • Beware of any contractor who tries to rush you or who comes to your home offering assistance. If an offer is only good “now or never,” find someone else to do the work. Avoid contractors, including roofers, who go door-to-door offering services. Instead, get recommendations from friends, neighbors, co-workers and others who have had work performed on their homes recently.
  • Get three written estimates for the work, if possible, and compare bids. Check credentials and contact the Attorney General’s Office and the Better Business Bureau to learn about any complaints against the contractor. Ask to get the contractor’s certificate of insurance directly from their insurance company, not from the contractor.  Before work begins make sure you get a written contract that lists all the work to be performed, its costs and a completion date. Read the contract and make sure it includes any verbal promises you may have received from the contractor. Services like cleaning or storage of your belongings often come with extra charges, which can really add up depending on the length of storage.
  • Watch out for price gouging. Under North Carolina law, businesses cannot charge too much for goods or services when a disaster, an emergency or an abnormal market disruption for critical services has been declared or proclaimed by the Governor.  Under the law, the Attorney General’s Office can put a stop to price gouging and seek refunds for consumers who paid too much. The courts may also impose civil penalties against price gougers of up to $5,000 for each violation.

We Can Help   If you have a complaint about disaster repair or price gouging or need to check out a contractor, contact us for help or call toll free within North Carolina at 1-877-5-NO-SCAM.

STEP Program for Hurricane Florence Deadline has been extended to Feb 10th!


Deadline to join STEP by returning Right of Entry form is FEBRUARY 10, 2019.

FEMA has identified those homeowners who are eligible for the Step Program.  Homeowners may have received phone calls, emails, postcards etc.  This is not a scam and we urge you to contact the call center if you may have misplaced the information from FEMA.  Eligible homeowners may also visit the application portal at or call (833) 257-1100 Monday – Saturday 10 a.m. – 8 p.m.

More information about the STEP program is available at

You may also sign your Right of Entry form in CRAVEN COUNTY at the Judicial Complex, 1100 Clarks Road, New Bern on Wednesday, January 9th from 4-7pm

Once a homeowner completes the form, an inspector will visit the home to assess the damage. For homes confirmed eligible for STEP, the inspector will develop a repair plan. Depending on the level of damage, the repairs will be made by either a volunteer disaster relief group (NC Baptists on Mission or United Methodist Committee on Relief) or a professional contractor managed by the state.

Who is eligible?

  • FEMA has identified 15,784 homeowners as candidates for the Sheltering and Temporary Essential Power Program (STEP).
  • Eligible homeowners in the following counties may be able to participate in STEP: Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Jones, New Hanover, Onslow, Pender and Robeson.
  • You must live in a single family, owner occupied property and you should be ready to return to your community and shelter in your home, after partial repairs.
  • Completed STEP repairs will end your eligibility for FEMA Direct Housing in a trailer or mobile home and for Transitional Housing Assistance in a hotel.

STEP provides basic, partial repairs to make homes safe, clean and secure to help North Carolina homeowners with minor damage from Hurricane Florence get back in their home quickly.

  • Rapid, partial repairs are completed to make the home safe, clean and secure, so the homeowner and family can live at home while longer-term repairs continue.
  • Living at home while additional repairs continue means people can return to work and school in their communities.
  • STEP will not make complete repairs to your home, but will allow you to continue sheltering at home.

Should I participate in STEP?

  • Many residents in shelters and hotels are ready to go home and return to their communities.  This may not be possible if their home is not safe, secure and sanitary yet.  If you are ready to leave the shelter, hotel room and go home, the STEP program could be what you are waiting for.
  • Remember that STEP provides only partial repairs necessary to make your home safe and sanitary, and ready for further repairs.  But it does allow you to get back into your home and community so you can begin the task of rebuilding.

FEMA Appeals Clinics

Florence survivors: Get free help filing FEMA appeals and reconsideration.

Press Release December 19, 2018

RALEIGH · December 19, 2018 – Pro bono attorneys will help Hurricane Florence survivors file FEMA appeals and reconsiderations at free Saturday clinics on Jan. 12 in New Bern, Feb. 9 in Wilmington and Feb. 23 in Morehead City. See sidebar for details.

Florence survivors have the right to appeal FEMA’s decision if it denied their application for assistance, or if they believe they are eligible for additional assistance. Survivors must appeal in writing – not by email – within 60 days of the date on their FEMA decision letter.

Survivors whose appeal has already been denied can still ask FEMA to reconsider its decision if they can present compelling new evidence, like a late-arriving letter from their insurance company, to support their claim.

Survivors who want to file an appeal or reconsideration can attend these clinics to learn more about their rights and get free help from a North Carolina pro bono attorney.

The clinics will start with an educational presentation given by an attorney with Legal Aid of North Carolina, followed by confidential, one-on-one meetings with pro bono attorneys recruited by the North Carolina Pro Bono Resource Center and the North Carolina Bar Foundation. The clinics are funded by a grant from the North Carolina State Bar’s IOLTA program and coordinated by the North Carolina Pro Bono Resource Center.

At the clinics, the pro bono attorneys will help survivors figure out why FEMA made its decision and if they are eligible to file an appeal or reconsideration. For eligible survivors, the attorneys will help them prepare and send in their request.

Survivors must register in advance to meet with a pro bono attorney at no cost. Survivors can register for free at No registration is required to attend the educational presentation.

Survivors who register to meet with a pro bono attorney should bring with them all their relevant documents and a photo ID.

“You don’t need a lawyer to file a FEMA appeal, but having one definitely helps. The process can seem daunting, especially for those who are still struggling to recover. Having an expert by your side can take away a lot of that stress,” Lesley Albritton, head of Legal Aid NC’s disaster relief efforts, said.

“North Carolina lawyers have really stepped up to the plate to help Florence survivors,” Katherine Asaro, staff attorney with the North Carolina Pro Bono Resource Center, said.

“These volunteers will provide a service that is critical to helping survivors get back on their feet, and it’s one that many couldn’t afford otherwise. We are incredibly grateful for their generosity. We are also very excited about partnering with local community colleges on this project,” she said.

Media contacts

  • Sean Driscoll, Director of Public Relations, Legal Aid of North Carolina, 919-856-2132,
  • Katherine Asaro, Staff Attorney, North Carolina Pro Bono Resource Center, 919-890-1097,

Legal Aid of North Carolina is a statewide nonprofit law firm that provides free legal services in civil matters to low-income people in order to ensure equal access to justice and to remove legal barriers to economic opportunity. Learn more at and follow us on Facebook and Twitter.

The North Carolina Pro Bono Resource Center recruits, trains, supports, and promotes lawyers who provide pro bono legal services in civil cases to North Carolinians with unmet legal needs. Learn more at and follow us on Facebook and Twitter.

“Getting through the Holidays: A Seminar Dealing with Loss after the Hurricane”

Saturday, December 1, 2018

The upcoming holidays can be a difficult time for those who are experiencing  loss after Hurricane Florence.  Loss of treasured items full of holiday memories may make this holiday season especially challenging.  On Saturday, December 1, “Getting through the Holidays:  A Seminar Dealing with Loss after the Hurricane” will cover topics listed below.  The seminar is free & open to all in the community.

“Why Might the Holidays be Difficult after Hurricane Florence?”

 “Tips for Managing Holiday Emotions”

“How to Create a Plan for Approaching the Holidays”

WHEN:                         Saturday, December 1st from  9:30 AM – 12:00 Noon

WHERE:                      Centenary United Methodist Church,  309 New St; New Bern, NC 28560

FACILITATORS:       Pam Bonina, Grief Share Facilitator and Rev. Barbara Bornemann, Retired Pastor/Hospice Chaplain

REGISTRATION:    Please register by Mon, Nov. 26 by email or phone: or (252) 637-4181


This seminar is free!   If you know someone who has experienced loss after the hurricane, please invite them to attend.  All are welcome!

Disaster Casework Training

DISASTER CASEWORK TRAINING:  This training will provide an overview of Disaster Case Management, an introduction of Disaster Casework and equip participants with a practical tool for canvassing impacted neighborhoods.  Having volunteers with this training will enable CCDRA to move forward with screening of households and assessments of need.  The full Case Management Training will be offered later in the Fall.

The training will be held Friday, November 9th and Saturday, November 10th 2018 in the Session House of the First Presbyterian Church, 418 New Street, New Bern, NC.   The Session House is located to the right of the Sanctuary as you face the church from New St.  The training on Friday will be from 1:00 pm to 5:00 pm and on Saturday from 9:00 am to 5:00 pm.  Lunch will be provided on Saturday.

This is a free training. As a part of the training you will receive a CCDRA T-shirt, course materials and on-the-ground experience of the work in a neighborhood.  Please wear comfortable walking shoes. (Donations toward the cost of the  tee shirt would be appreciated)

Seating is limited, so please reconfirm or confirm your participation for both Friday and Saturday by return email to response2018@suddenlinknet with your name, t-shirt size, phone no. and mailing address.

Grace and peace,

John, Chair


Hurricane Stress Help

Thanks to the hard work of our Spiritual & Emotional Care Committee the following information will be included in backpack blessings.  Please share this information with anyone feeling stress from Hurricane Florence.

Hurricane Stress/Hurricane Help  

Are you or your children having trouble:

* eating  *  sleeping/having nightmares   *  doing chores/homework   *   trusting

people  *  enjoying everyday activities   * feeling unsafe   *   keeping your cool/

managing anger  *  feeling down or hopeless/crying

Need help now?

Call 1-877-685-2415 (Mobile Crisis  Unit) or 9-1-1 in an emergency

Need to Talk to Someone?

Pastoral Counseling Hotline:

1-800-525-5683 (K-Love)

Distress Hotline for Counseling &  Support:


 Call 2-1-1 to get information about local resources


Need Assistance After Hurricane Florence?



1) New Bern at 710 Degraffenreid Avenue
(old Eckerd’s Building)

2) Havelock at 537 Hwy 70, Suite 103

OR Call 800-621-3362 (for Spanish PRESS 2)
Last Date to apply to FEMA is November 13, 2018


COMPLETE the SBA Loan Application at a Disaster Recovery Center
1)  710 Degraffenreid Ave – New Bern
2)  537 Highway 70, Suite 103 – Havelock

OR Call 800-659-2955


CONNECT with Crisis Clean Up
To connect with organizations who can assist with FREE Home and Storm Debris Clean Up
Call 800-451-1954/
Last Date to request assistance is November 2, 2018.


Craven Co. Disaster Recovery Alliance
Coordinating Long Term Recovery Efforts

If you can volunteer, CCDRA needs you!