Craven County Disaster Recovery Center Opens


FEMA Disaster Recovery Centers are Open in Craven County

NEW BERN, N.C. – FEMA has opened a Disaster Recovery Center (DRC) at the old Eckerd/Rite Aid store located at 710 DeGraffenreid Avenue in New Bern and in Havelock at the Old Rue 21 at 537 Hwy 70, Suite 103.   The DRC serves as a one-stop location for citizens affected by Hurricane Florence to apply for disaster assistance and other benefits available to them through support agencies. Valuable state, local and federal resources will be provided at the DRC will be open until November 13, 2018.  Call 800-621-3362 for days and times.

All homeowners, renters or business owners who sustained property damage as a result of Hurricane Florence are encouraged to register with FEMA in one of the following ways:
1. Online at
2. Call the FEMA Helpline at 1-800-621-3362 (PRESS 2 for Spanish).   Applicants who use 711 or Video Relay Service may also call 1-800-621-3362. Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 1-800-462-7585
3. Download FEMA’s mobile app
4. Visit the Disaster Recovery Center for help with registration, appeal and applying for SBA loan.

Registering with FEMA is required for federal aid, even if you have registered with another disaster-relief organization such as the American Red Cross, or local community or church organization. For more information Craven County’s Hurricane Florence recovery efforts, visit the Craven County website at, on the Craven County Facebook page @cravencounty and the Craven County Emergency Management Twitter account @cravencountync. Visit the Craven County website to register to receive emergency notifications via text, email and phone calls through the CodeRed Emergency Notification System.

Craven County Hurricane Relief Resources

Hurricane Relief Resources
Updated 9/27/2018

Visit or call 1-800-621-FEMA (3362). You will need the following to apply for assistance:

  • Social Security Number
  • Daytime telephone number
  • Current mailing address and address and zip code of the damaged property
  • Insurance information, if available.



General Info:

NC 2-1-1 is statewide information and referral source.  If you need help in relief, rebuilding or recovery call 2-1-1 from your phone and explain the nature of your need.

CRAVEN COUNTY POD (Point of Distribution) – CLOSED 9/26/2018

CHRIST CHURCH in New Bern is setting up a computer lab for those with limited access to the internet


– West NB Rec Center
– Vanceboro Farm Life Elementary

Please check online for availability and shelter needs:


Planet Fitness til 8 pm

YMCA til 5 pm

Info From RCS (Religious Community Services)

Posted on September 27, 2018

DONATIONS AND DISTRIBUTION UPDATE!! The Omega Center will be open for LIMITED hours Thursday and Friday of this week between 9-12. These hours will be reserved for larger organizations to pickup items for distribution in outlying areas. Our public distribution from the Omega Center has closed as county efforts have now shifted to building/renovation supplies. We are collaborating with a variety of area groups who will help us distribute the supplies we have on hand to those who need it most. Information about selected groups will be released as the list is completed. RCS will return to normal operating hours next week; although the Soup Kitchen is already OPEN for anyone in need of lunch this week. Located at 919 George Street. Please help us spread the word!



Red Cross is cooking meals at all above shelters.

Southern Baptist Men and Disaster Relief is set up at Temple Baptist Church at 1500 Kingdom Way in New Bern with their largest feeding unit. They are feeding and will be doing recovery work (mud-outs/tear outs).


If You Want to Donate or Volunteer:

ONLINE GIVING:  You can support efforts through online giving. Visit the following site to make a donation. ALL funds will be utilized for hurricane recovery efforts in our area:


– cleaning supplies (Clorox wipes, mops, buckets, bleach)

– baby wipes – bottled water

– blankets, sheets, pillows, towels (new or gently used)

– NEW underwear for men, women, children (adults in L, XL, XXL)

– NEW socks

– baby diapers, formula

– feminine products – deodorant

– grocery bags

– contractor bags for yard debris

– tape (electrical, duct and packing)


– Box fans

– Utility knives and leather works glove

– Hand sanitizer


Samaritan’s Purse is in town and will be coordinating volunteer efforts for at-large community efforts (yard work, house cleaning, etc.) Contact information is available online at You can also visit them in New Bern at Port City Community Church located 2840 Neuse Boulevard behind Burger King and next to Rose’s. They help coordinate chainsaw work, mudding out houses using local volunteers.

RCS needs volunteers to help at the distribution sites.  Call 252-368-6397.


Debris Removal:

Craven County Solid Waste at 252-636-6608.

Crisis Cleanup is setup and taking calls and requests on their website. The website is: Their phone number is: (800) 451-1954.

Crisis Cleanup is available in clearing debris from your property.  Call 800-451-1954 to register for assistance.

Eight Days of Hope will be at Garber Methodist Church from September 23rd – October 20th, 2018.  VISIT HERE for more information.



Help for Small Business


North Carolina’s leading resources for small and midsize businesses are collaborating with federal partners to provide recovery assistance to NC businesses impacted by Hurricane Florence. Assistance includes help with developing recovery strategies as well as access to capital needed to support immediate cleanup costs and longer-term recovery from physical damage and economic losses.

  1. Contact your insurance carrier to file your claim. If you are leasing business space, ensure that your lease owner has contacted their insurance carrier. Take pictures of the damage.
  2. Register with FEMA. Once a federal disaster declaration has been made for your area (check here for a list of declared counties, we update it daily), contact FEMA by phone or online at to report any loss. FEMA will take your information and provide you with a registration number. For business losses, FEMA will refer you to the U.S. Small Business Administration.FEMA Phone Registration
    1-800-621-FEMA    (3362) or TTY
    1-800-462-7585    (speech & hearing impaired).You can also visit a FEMA/SBA Disaster Recovery Center (DRC) in your area. DRC’s are temporary assistance centers that are established after a federal disaster declaration has been made. These centers have staff from both FEMA and SBA and oftentimes other state resources. We update our list of locations regularly as more recovery centers open across the region. These centers are often busy, so if you are able to register by phone or online, we recommend that. (If you want to learn what other resources are available, you may want to visit a center directly.) SBA also has Business Recovery Centers (BRC’s). These locations are staffed by SBA staff only. Often less busy, but they only handle SBA loan application
  3. Contact the North Carolina SBTDC near you for assistance in developing your overall recovery plan. Our organization has been helping small and mid-size business in NC for 35 years. Our counseling staff can help you: (a) Assess the financial impact on your business (b) Reconstruct financial statements (c) Explore options with creditors (d) Prepare your emergency bridge loan and/or SBA disaster loan application
  4. If needed, apply for a Rapid Recovery loan. If you need speedy access to capital, Thread Capital, the NC Rural Center’s lending arm, offers Rapid Recovery loans up to $50,000 dollars. Click here to apply. These short-term loans can be repaid with insurance proceeds or other disaster loan proceeds (such as an SBA disaster loan). The application requirements and documentation are minimal, but SBTDC counselors can help with your application if you need assistance.
  5. If needed, apply for an SBA disaster loan. SBA provides low interest disaster loans for homeowners, renters, businesses, and non-profits. SBTDC counselors can assist you in preparing your loan package which often requires some homework on your part – gathering documents and tax records, etc. SBTDC counselors can also help evaluate your ability to repay a loan and help you make good decisions for your recovery. There are two types of SBA disaster loans: (1) physical damage; and (2) economic injury. Apply online, visit an SBTDC office, or visit a recovery center in your area.

Available Programs for Hurricane Matthew Survivors

Hurricane Matthew survivors whose homes were damaged can now apply for additional funds.  Funding assistance is available to eligible applicants through the Community Development Block Grant – Disaster Recovery program. All programs apply to damage sustained in Hurricane Matthew and will meet National Objectives. For Homeowner Rehabilitation, Reconstruction and Mobile Home programs, eligible applicants will have experienced major to severe damage in Matthew and will meet Low-Moderate-Income requirements as defined by Housing and Urban Development.  For more detailed information on each program click HERE


Single-Family Homeowner Rehabilitation
Single-Family Homeowner Reconstruction
Housing Repair Reimbursement
Homeowner Buyout
Mobile Home Repair
Mobile Home Replacement
Homeowner Assistance
Small Rental Assistance
Multi-Family Rental Assistance

Calling all Construction Contractors

There are currently opportunities available for work with Hurricane Matthew recovery through ReBuild NC.  Find out more here

WHAT:  NC Emergency Management is seeking contractors to perform rehabilitation, reconstruction, mitigation, elevation and new construction of single-family residential structures that have been damaged by Hurricane Matthew.

WHO:  Contractors with experience in demolition, foundation repairs, roofs, mechanical (HVAC), electrical, plumbing, carpentry, painting, flooring, drywall, and lead-based paint mitigation are encouraged to apply.

WHEN:  NOW!  Applications may be submitted until December 31, 2018.  Pre-qualification awards may be made within 5 days of submission, so apply now.

WHY:  There is a critical need to retain construction contractors as soon as possible to address thousands of work orders spread over eastern NC.

HOW:  Visit or email in order to download the Request for Prequalification and Application.

ReadyNC Mobile App

The ReadyNC mobile app is an all-in-one tool to help people get ready for everything from traffic jams to hurricanes and ice storms. The app gives information on real-time traffic and weather conditions, river levels, evacuations and power outages.

It works both for iPhone and Android phones. Download it today! For people living in or visiting North Carolina, this is an all-in-one FREE tool for emergency preparedness

weather icon        Current weather condition

traffic cone icon        Real-time traffic conditions where you are, by route or region

light bulb icon        Where to report nearby power outage

shelter icon        Open shelters near you (including ones which accept pets)

evacuation sign icon        Counties being evacuate

hurricane icon        How to prepare for and be safe during typical hazards that impact NC

checklist icon          How to create an emergency plan and kit

flooding icon        Real-time stream and river flooding information

information icon        Who to call for help when disasters strike

Created by the N.C. Department of Public Safety and North Carolina Emergency Management.

Volunteer with CCDRA!

Volunteers are essential to recovery! Our volunteers truly are the backbone of our recovery effort. Do you want to volunteer? If you or your group is looking to play a first-hand role in Craven County Disaster Recovery, become a volunteer. We welcome you to lend a hand and donate your time, skills and talents. To find out more on how to volunteer, please email

For more information in general, contact us at (xxx) xxx-xxxx.

Join us in rebuilding homes, communities and lives.